Return Policy
At Sirulika,
we take great care to ensure that your handcrafted treasures reach you safely
and on time. Each order is packed with love and dispatched with utmost
attention to detail so that your shopping experience remains smooth and
satisfying.
Shipping Information
We currently deliver to over 15,000+ PIN codes across India.
A nominal
shipping fee (₹0 – ₹799) may apply depending on your order weight, value,
and delivery location.
For remote or Out-of-Delivery-Area (ODA)
PIN codes, additional charges may apply.
Our typical delivery time ranges between 3 to 12 working days, depending on your
location. However, unforeseen delays due to weather, courier issues, local
disruptions, or holidays may occasionally extend delivery timelines. We
appreciate your understanding in such rare cases.
Please note:
Once an order is confirmed, the shipping address cannot be changed.
Order Processing
●
Standard orders are usually
processed within 1–3 business days.
●
Custom or made-to-order products
may take 5–10 days or more than that for
processing depending on the order complexity.
●
Orders placed on weekends or
public holidays will be processed on the next working day.
●
Once your order is shipped, it
will typically arrive within the estimated timeline mentioned above.
If there is any unexpected delay in
processing or dispatching your order, our team will reach out to you promptly.
Order Tracking
Once your order has been shipped, you
will receive an email and SMS with
your tracking details.
You can also log in to your Sirulika
account anytime to check your order status.
Important: Please record a short, uncut
and 360-degree unboxing video while opening your package — this serves as
proof in case of any return or replacement requests due to damage or missing
items.
Remote Area Deliveries
Some delivery destinations that fall
under remote or hard-to-reach zones
may incur an additional shipping fee.
If your address falls under this
category, our team will inform you via email before dispatch.
International Shipping
We are delighted to offer worldwide shipping for our global
customers.
International shipping charges are
calculated based on your destination and package weight.
For assistance or international order
placement, please write to us at contact@sirulika.com.
Additional Information
●
All domestic orders are subject to
GST, and a digital invoice will be
sent to your registered email ID.
●
In case your order contains
multiple items, they may be shipped separately from different locations —
you’ll receive individual tracking details for each parcel.
●
If your package appears tampered or damaged at the time of
delivery, please contact our support team immediately at contact@sirulika.com. We’ll ensure you receive the right product at
the earliest.
Our Promise
At Sirulika,
every parcel carries the warmth of Odisha’s artistry and the assurance of our
care. We value your trust and strive to make every delivery a delightful
experience.
